Reset A Locked Password

How To Reset A Locked Password

If you have received the Optimum ID Alert Message, we have provided helpful tips at safeguarding your account security.

1. Selecting the click here link will take you to the password reset page.
2. If you have previously provided a mobile number or email address you can select that option to receive a temporary password. If you don't have access to either, you can select that option and answer the security questions displayed.
3. You will see the change password page, where you are informed to use a new password.
4. You will not be able to reset the password to any of the last (12) passwords used.

It is recommended to use a password you’ve never used before. Below are some tips for creating a secure password.

Tips for creating a secure password:

• Use a mixture of letters and numbers.
• Mix upper and lowercase letters.
• Include similar-looking substitutions, such as the number zero for the letter "O".
• Include phonetic replacements, such as "L1ve2Laf" for "Live to Laugh".
• Passwords must be between 8 - 32 characters.
• View the password strength indicator for a "strong" password.

Avoid using:

• An example listed as a good password.
• A password that contains personal information (name, birth date).
• Words or acronyms that can be found in a dictionary.
• Keyboard patterns or sequential numbers.
• All numbers, all uppercase letters, or all lowercase letters.
• Repeating characters(aaa111).

Special Characters, spaces or punctuation marks are not allowed, for example: ~ @ [ # $ ? % & *, etc.